Privacy Policy

Park’N Fly (“Company”“We”) respects your right to personal privacy.

This privacy policy (“Policy”) describes how We collect, protect, use, and share your personal information collected through our website or mobile application (collectively, the “Platform”). We will not collect, use, sell, share, or rent this personal information to others in ways different from what is disclosed in this Policy.

The Policy addresses the following issues:

What is personal information?
What personal information does Park’N Fly collect?
Why does Park’N Fly collect personal information from you?
Does Park’N Fly collect or use information collected from you with technology?
How does Park’N Fly use the personal information it has collected from you?
To whom will Park’N Fly provide your personal information?
Does Park’N Fly collect personal information from children?
Links and disclaimers of linked sites
What type of security does Park’N Fly provide?
What about notification of changes?
What is the retention period of personal information collected? 
Who do I contact with questions or concerns about this privacy policy?

What is personal information?

Personal information is any information about an identifiable person other than the name, title, business address or telephone number of an employee of an organization.

What Personal Information Does Park’N Fly collect?

Park’N Fly may collect personal information regarding you when you voluntarily provide it to us using our Platform, or any other means that We may make available to you from time to time. For example, We may ask you to provide personal information, such as your full name, mailing address, license plate, telephone number, and e-mail address if you:

  • reserve parking;
  • register for a contest or other promotion that We may offer;
  • register as a user of our Platform or a member of our Park’N Fly Rewards Program;
  • participate in a review, survey, consumer research panel, or similar type of activity;
  • ask to receive information from us, including subscribing to our newsletter or promotional materials; and/or
  • otherwise participate in features of our Platform that ask for personal information.

We may also collect information from you to the extent you interact with our social media pages.

Please note that any payment information, such as your debit or credit card number, that you submit through our Platform is not collected by us directly. We have engaged a third-party payment processor to process payments on our behalf. Your payment information is sent directly to our third party payment processor who will only use such information for the purpose of processing your payment.

Please note that We may use video monitoring at the premises where our services are offered which may capture your image. We use this information to enhance security, protect against theft and other crimes.

Why does Park’N Fly collect personal information from you?

We use personal information We have collected from you for the following purposes:

  • to fulfill all matters related to the services provided by Park’N Fly including processing payment;
  • to administer the Park’N Fly Rewards Program;
  • to facilitate the earning of rewards with our loyalty partners to the extent you have linked a third party loyalty partner account with your Park’N Fly account. For example, if you have linked your Park’N Fly account with your Aeroplan or CAA loyalty account, We will use your name, third party loyalty account number, and transaction information to inform the loyalty partner how many loyalty partner points you are entitled to based on your use of our services;
  • subject to our obligations under applicable anti-spam laws, to correspond with you to advise you of updates and news, to respond to your questions or comments and/or to send out our newsletter and other information related to Park’N Fly; and/or
  • to carry out any other purpose that We disclose to you at the time of collection, and to which you consent.

We note that We may also share anonymous aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Does Park’N Fly collect or use information collected from you with technology?

The Platform collects some information about you using technology. For instance, once at our Platform, your IP address is collected so that We may track how many visits We have had by separate devices to our Platform. The IP address which We collect is often associated with the place from which you enter the Internet, like your Internet Service Provider (“ISP”), or your company. This information is not personally identifiable. We may use anonymous IP addresses collected through the processes described above to analyze trends, run and improve the Platform, and gather anonymous demographic information for aggregate use.

We also use a feature called “cookies” which identifies your browser to us each time you visit our Platform. None of the information collected through the use of Cookies is personally identifiable. We may use and disclose this aggregated information to affiliates and other third parties to measure the use of our Platform and to improve our Platform.

Some of our third-party advertisers also use cookies on our site. This is generally used for geotargeting purposes or to collect aggregate information regarding user activity on our Platform. Our third-party partners may use technologies such as cookies to gather information about your activities on this website and other sites to provide you advertising based upon your browsing activities and interests.

When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google, Inc (“Google”), will place cookies on your computer’s browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used to compile statistical reports to enable us to measure and analyze the number of visits to the website and its pages, the average time spent on the site and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. We will not associate any data gathered via the use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about Google Analytics please visit

Most web browsers will permit you to disable cookies. If you wish to disable cookies, refer to your browser help menu to learn how. Please note that if you disable cookies, you may be unable to access some features on the Platform.

We may also use a technology called a “clear gif” to collect aggregate data regarding access to our newsletter; however, We do not collect personal information regarding readers in this manner.

In addition to the above, the Platform has implemented on the website and other services certain Google Analytics features that support Display Advertising, including re-targeting. Visitors to our website may opt-out of certain types of Google Analytics tracking, customize the Google Display Network ads by using the Google Ad Preferences Manager, and learn more about how Google serves ads by viewing its Customer Ads Help Center.

How does Park’N Fly use the personal information it has collected from you?

We will only use the personal information you provide for the purposes for which it was collected and which We disclose to you.


To whom will Park’N Fly provide your personal information?

We will not disclose any personal information We collect from you to any third parties except as follows:

  • Our Affiliates. We may disclose your personal information to any of our affiliates to the extent that these affiliates require such personal information and only employees or service providers of these affiliates which require such personal information to perform their duties will have access to it.
  • Loyalty Partners. We may disclose your personal information to our loyalty partners to the extent you have linked a third-party loyalty partner with your Park’N Fly account to inform the loyalty partner how many loyalty partner points you have earned with us.
  • Service Providers. We may disclose your personal information to our service providers who perform certain services necessary to run our business (for example, data hosting and payment processors) to the extent that they require such personal information to perform their duties.
  • When Reasonably Required. We may disclose your personal information when We believe in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others, investigate fraud or respond to a government, judicial or other legal request, or to comply with the law.
  • Corporate Circumstances. We may disclose your personal information in connection with a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets, or wind down of business.

We disclose to third parties only as much personal information as is required to perform the task they have been retained for. We will share personal information only with those who have agreed to follow policies that share our high standards of privacy protection, in compliance with the applicable law.

Data Transfers

Some of Park’N Fly’ service providers are located outside of Canada, including in the United States.  As a result, your personal information will be used, stored and/or accessed in countries outside of Canada, including the United States. However, all such information will be protected in accordance with this Policy. Please note that when your personal information is located outside of Canada it will be subject to the laws of the country in which it is situated. 

Does Park’N Fly collect personal information from children?

We are committed to protecting the privacy of children under the age of 13. For that reason, We never knowingly solicit, collect, store, or disclose information via our Site from children under 13 years of age and, no part of our Site is structured to be directed to individuals under the age of 13. If a child under the age of 13 wishes to disclose to us personal information, he/she must provide us with his/her parent’s or legal guardian’s e-mail address so that We can obtain express consent from them. If a child has already provided us with personal information, his/her parent or legal guardian may contact us using the contact information provided below, for the purpose of correcting or deleting such information. We encourage parents of children under the age of 13 to regularly check and monitor their children’s use of e-mail and the Site.

Links and disclaimer of linked sites

For your convenience and information, our Platform may contain links, banners, widgets, or advertisements that lead to other websites not owned or operated by us. For example, a Platform may include tools that allow you to share and/or publicly post content or information from the Platform to your profile on a third-party social network. We are not responsible for these other sites or applications, and their posted privacy policies (not this Policy) will govern the collection and use of your information on them. We encourage you to read the privacy statements of each website or application visited after leaving our Platform to learn about how your information is treated by others.

In addition, We use several social networking platforms to communicate with our customers, some of which are operated by third parties, such as Facebook. This Policy applies to our use of information you submit to us on such platforms, but it does not apply to what those third party platforms do with your information.

What type of security does Park’N Fly provide?

At Park’N Fly, We take the protection of your personal information seriously. We make every reasonable effort to prevent unauthorized use, disclosure, loss, or theft of your personal information. Employees who have access to your personal information are made aware of the importance of keeping it confidential.

Where We use service providers who might have access to your personal information, We select them carefully and require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to ensure that they maintain the confidentiality and security of your personal information and to prevent such information from being used for any other purpose.

Please be aware that no data security measures can guarantee complete security. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. If you do not want Park’N Fly to know any particular information about you, you should not include that information in anything you submit or post to the Platforms.

What about notification of changes?

Park’N Fly reserves the right to modify or supplement this Policy at any time. If We decide to change this Policy, We will post those changes on our Platform so our users are always aware of what information We collect, how We use it, and under what circumstances, if any, We may disclose it. Park’N Fly will seek an individual’s consent if it seeks to collect, use, or disclose his or her personal information for purposes other than those to which the individual has consented unless otherwise required or permitted by law.

Retention Period of Personal Information Collected

Park’N Fly will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. All such information is retained for the period of time as set out in our Records Retention Schedule.  The period of time as specified in the Schedule is calculated from the time the relevant record is received or created.   The default retention period for any information collection, unless specified differently in the Schedule, is 7 years after which it is destroyed or rendered such that it is unable to identify you.

For any individual requests related to the retention or destruction of any personal information that may have been collected, please contact the privacy office at [email protected].

Your Choices

You may be able to access or update certain information in your user account on our Platform by logging in to the “My Rewards” or a similar area of the applicable Platform. Where a Platform does not have the “My Rewards” feature, you may access or update the personal information We hold about you by contacting us using the contact information in the “How to Contact Us” section below. 

You also may also withdraw your consent to certain of our uses and disclosures of your personal information. You acknowledge that if you withdraw consent to certain uses and disclosures of your personal information, we may not be able to provide you certain services or benefits offered by us.

Who do I contact with questions or concerns about this privacy policy?

If you need further assistance, including if you have any questions regarding our use of service providers outside of Canada, please contact Park’N Fly by writing to us at the address set out below, Attention: Privacy Officer or by sending an e-mail to [email protected].

Park’N Fly
5905 Campus Road
Mississauga, Ontario
L4V 1P9

Phone: 905 676 1248 x 629
Fax: 905 676 0440
[email protected]